Our company has a special after-sales service department, which is composed of professional engineers, workers and technicians, and is responsible for the after-sales service of the company's products. To provide users with high-quality, timely and thoughtful after-sales service to solve their worries. Our company promises the following after-sales services:
The project leader shall report the production progress to the buyer regularly.
Arrival and installation
When the goods arrive for inspection, we will send people to the site to help with the inventory, so as to facilitate the installation.
Operate the goods with rated load for 12 months or 18 months from the date when the goods arrive at the site without objection, whichever comes first.
For example, our responsibility: repair and replace damaged parts free of charge; If it is caused by improper use by the demander, we will only charge the cost, and the repair or replacement time shall not exceed 10 working days at most.
Response time (domestic)
In case of any quality problem during the warranty period, we will give a reply within 8 hours after receiving the notice, and send someone to the site within 24 hours at the reasonable request of the user.
Response time (abroad)
If quality problems occur during the warranty period, foreign countries can rush to the site to solve the problems as soon as possible according to the visa time.
We provide tracking service for the equipment we send out, visit users regularly, and help users keep the equipment working in the best state.
Vulnerable parts are provided free of charge along with the machine, and spare parts are provided at a long-term discount.